CNBC: This CEO is Revolutionizing The Way Employees Get Paid

Our episode on “The Job Interview” aired last night and we’re so humbled by all of the positive press and feedback. It was an amazing experience for our CEO, Ron Holt, and our Tampa franchisee, Dr. Jaime Kulaga.

The national television exposure for the brand has been amazing; with local, regional and national outlets reaching out for more information on the Two Maids & A Mop story. Just last night, CNBC published an amazing Q&A with our CEO & Founder. Here’s a quick hit from the article:

You are using a very interesting compensation plan of ‘pay for performance’. Is this plan unique to your company or is it practiced withing the cleaning industry as a whole?

It is very unique to just us. I started the plan many years ago, more than 13 years ago … and it was a result of desperation.

We were struggling early on in my business life and … I said I gotta figure out a way to get our employees to care without me being this drill sergeant because I can’t be inside every home every time. I had to figure out a way to scale this business beyond just me…I wouldn’t be able to talk to every new customer, so the genesis of the pay for the performance plan started after reading a book called the “Purple Cow”. It is just what it sounds like, if you were to see a cow in a rural area that was purple, it would be so different and remarkable that you would remember it forever.

So after reading that book, I started brainstorming and trying to create a way to create our own purple cow … so it hit me one day that we needed to align our employee’s interests with my own interests as the owner and allow customer feedback to directly control employee compensation. Every time we clean a home we give our employees a reason to care because customers are going to rate their level of satisfaction on a very simple scale from 1 to 10. It’s our purple cow. It was for sure a lifesaver for the business.

The episode will continue to air multiple times on CNBC, so make sure to check your local listings to see what all the buzz is about. And click THIS LINK for the in-depth CNBC Q&A with Ron.